Refunds and Cancellations

Taal is a digital service delivered online. Nothing is shipped. You top up credits (₹1 buys 1 credit, plus 18% GST) through Cashfree Payments and spend them on hooks, scripts, images and videos. There is no subscription, so there is nothing to cancel on a schedule and no automatic renewal.

• If you topped up by mistake and haven't spent the credits, write to us within 7 days of the payment and we'll refund the unused amount in full.
• If we close your account for any reason other than a breach of our terms, we refund any unspent paid credits.
• Free welcome credits and promotional credits have no cash value and are not refunded.

• Every step shows its cost before you start it. Credits are reserved when a job starts and charged only for what comes back.
• If a job fails or is blocked by a safety filter, the reserved credits go back to your wallet straight away. You don't need to ask.
• If something we delivered is clearly broken, such as a video that won't play or an export that never arrived, tell us within 7 days and we'll re-run it or credit it back.

You can abandon a brief at any time. Credits already spent on steps that finished are not refunded, because that work has been generated. Steps you haven't started are never charged.

Approved refunds go back to the original payment method through Cashfree. They are processed within 2 working days of approval and usually reach your account within 5 to 7 working days, depending on your bank.

Email aditya@theartment.com or WhatsApp us on +91 70422 09992 with your workspace name and the invoice number, or use the contact page. We reply within 2 working days.